1. Scope
This Privacy Policy applies to information processed through bot-chat.app, business communications with BOT CHAT AI APP LTD, and services we provide directly to our clients. When an AI agent is deployed for a client, the client may determine why and how end-user information is processed. In that situation, the client is generally responsible for its own privacy notice, instructions, lawful basis, and user requests, while BOT CHAT AI APP LTD acts as a service provider or processor.
2. Information we may collect
Information you provide
- name, email address, phone number, company, job title, and contact details;
- project requirements, messages, documents, instructions, and support requests;
- billing and transaction information, where applicable; and
- chat content or other information submitted through an AI assistant or live-support flow.
Information collected automatically
We may receive technical information such as IP address, browser type, device type, operating system, approximate location derived from IP, referring page, pages viewed, timestamps, and basic usage or diagnostic information. The exact data depends on the hosting, analytics, security, and communication tools enabled on the website or service.
3. How we use information
We may use personal information to:
- respond to inquiries and communicate about projects;
- design, configure, provide, secure, maintain, and improve our services;
- operate AI chat, lead-capture, support, and human-handoff workflows;
- authenticate users, troubleshoot issues, prevent fraud, and protect systems;
- manage contracts, invoices, payments, and business records;
- comply with legal obligations and enforce agreements; and
- send service-related or business communications. Marketing messages will be sent only where permitted, and recipients may opt out.
4. AI conversations and live support
Messages submitted to an AI chat agent may be processed by AI model providers and other technical service providers to generate responses and operate the requested workflow. Depending on the configuration, conversations may also be stored, reviewed, summarized, classified, or transferred to a human support agent.
Users should avoid submitting highly sensitive information unless the specific service clearly requests it and appropriate safeguards have been confirmed. Clients using our integrations are responsible for deciding what data their agent requests and for giving their users appropriate privacy information.
AI conversations may be reviewed to investigate incidents, improve configured workflows, evaluate response quality, or provide support, subject to applicable agreements and access controls.
6. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining security and records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary depending on the type of information, project terms, client instructions, platform configuration, and legal requirements.
Clients may set specific retention rules for their deployed chat agents. Backup copies may remain for a limited period after deletion before being overwritten.
7. Security
We use reasonable technical and organizational safeguards appropriate to the nature of the information and service. No internet transmission, AI system, cloud platform, or storage method is completely secure, so we cannot guarantee absolute security.
Clients are responsible for maintaining secure credentials, limiting access, reviewing permissions, and promptly reporting suspected unauthorized access or data incidents.
8. Your privacy rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing is based on consent. If you are in the United Kingdom, the EEA, or another region with data protection laws, you may also have the right to complain to a supervisory authority. For UK users, this may include the Information Commissioner’s Office (ICO).
To submit a request, email ceo@bot-chat.app. We may need to verify your identity. When BOT CHAT AI APP LTD processes information solely on behalf of a client, we may direct your request to that client.
10. International processing
Our service providers and clients may operate in different countries. As a result, information may be processed outside the country where it was collected. Where required, appropriate contractual or legal safeguards should be used for international data transfers.
11. Children’s privacy
Our website and business services are not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information, contact us so we can take appropriate action.
12. Changes to this Policy
We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or business practices. The revised Policy will be posted here with an updated date.
13. Contact
For privacy questions or requests, contact:
BOT CHAT AI APP LTDEmail: ceo@bot-chat.app
Website: bot-chat.app