01
Scope of this policy
This Refund & Cancellation Policy applies to payments made
directly to BOT CHAT AI APP LTD for services including AI chat
agent integration, workflow automation, knowledge configuration,
conversation design, human-support integration, optimisation,
technical implementation and related professional services.
Where a separate proposal, quotation, statement of work,
service agreement or other written contract has been agreed
with a client, the terms of that agreement will also apply.
02
Business clients
Most services supplied by BOT CHAT AI APP LTD are intended for
businesses and professional organisations.
For business-to-business engagements, cancellation and refund
rights are governed primarily by the quotation, proposal,
statement of work, service agreement or other terms accepted
when the service was ordered.
Unless otherwise agreed in writing, payments relating to work
that has already been completed, delivered or specifically
performed for a client are not normally refundable simply
because the client changes their mind or decides not to
continue with the project.
03
Cancelling before work begins
If you wish to cancel a project before work has started,
contact us as soon as possible at
ceo@bot-chat.app.
Where no work has been carried out and no non-recoverable
costs have been incurred, we may cancel the project and refund
amounts paid, subject to any agreed contract or proposal.
Any third-party expenses, licences, platform charges,
infrastructure costs or other commitments already purchased
specifically for the project may be deducted where permitted
by the applicable contract and law.
04
Work already started
Our projects frequently involve research, planning,
configuration, coding, testing, conversation design,
integrations and other bespoke work.
If cancellation is requested after work has started, we may
retain or charge an amount corresponding to work already
performed and reasonable costs already incurred, subject
always to your contractual and statutory rights.
Any refundable balance will be determined according to the
work completed, project stage, costs already committed and
the terms agreed for that particular engagement.
05
Custom and bespoke work
Many BOT CHAT AI APP LTD services are created specifically for
an individual client's systems, website, platform, workflows,
business information or technical requirements.
Fees attributable to bespoke work already completed are
generally not refundable unless a refund is required by law
or expressly provided for under the applicable agreement.
This may include configuration, development, integration,
onboarding, research, implementation, testing, deployment and
other customised project work.
06
Third-party services and costs
A project may require third-party software, APIs, hosting,
domains, communication services, AI providers, cloud
infrastructure, subscriptions or other external services.
Charges paid to third parties on your behalf may not be
refundable where the third-party provider does not provide
BOT CHAT AI APP LTD with a refund.
Where possible, these costs will be identified as part of the
project or service arrangement.
07
UK consumer cancellation rights
If you are acting as a consumer rather than for purposes
relating to your trade, business, craft or profession,
statutory consumer protections may apply to your purchase.
For qualifying distance or off-premises service contracts,
you may have a legal right to cancel within 14 days after the
contract is entered into.
These statutory rights apply independently of any additional
cancellation rights that BOT CHAT AI APP LTD may provide.
08
Starting services during the cancellation period
A consumer may ask us to begin providing services before an
applicable statutory cancellation period has expired.
Where you expressly request that work begins during that
period and later exercise a statutory right to cancel, you
may be required to pay an appropriate proportion of the
agreed price for services supplied up to the point of
cancellation, where permitted by law.
Where a service has been fully performed during the
cancellation period, statutory cancellation rights may also
end where the legal requirements for doing so have been met.
09
Problems with our services
If you believe that a service has not been provided as agreed,
please contact us so that we can investigate the issue.
Where applicable consumer law gives you rights or remedies in
relation to services that have not been performed with
reasonable care and skill, nothing in this policy is intended
to exclude or restrict those rights.
Depending on the circumstances and applicable law, an
appropriate remedy may include correcting or repeating the
relevant service or providing a price reduction or refund.
10
Requesting a refund or cancellation
To request a cancellation or refund, email:
ceo@bot-chat.app
Please include your name or company name, the service or
project concerned, the date of purchase or agreement and the
reason for your request.
We may request additional information where reasonably needed
to locate the transaction or assess the request.
11
Refund processing
Where a refund is approved or legally required, it will
normally be returned using the original payment method unless
another method is agreed.
Statutory refunds will be processed within the time required
by applicable law.
The time taken for funds to appear after processing may also
depend on the bank, card issuer or payment provider involved.
12
Your statutory rights
Nothing in this Refund & Cancellation Policy excludes,
limits or otherwise affects any rights or remedies that cannot
legally be excluded or limited under applicable law.
If any part of this policy conflicts with a mandatory legal
right available to you, that mandatory legal right will take
precedence.
